When I think about running a dental practice, I’m reminded of nurturing my garden. I have to tend to a lot of weeds to make sure that my beautiful flowers and vegetables can flourish. Running a dental practice also requires that you pull out those nasty weeds, fertilize the soil, and tend to the practice on a regular basis if you want to see the fruits of your hard work. The time and effort put into keeping things clean and organized will be rewarded with improved collections, increased production, and a much better idea of the health of your practice.
When I’m working with a dental practice, I want to see the big picture, the 37,000-foot view of the practice, so I can see where to start a conversation. Numbers tell a story, such as what systems need tweaking and where the practice is excelling.
I visited a practice in Washington state recently, and it had been several years since I’d worked with them. The doctor had hired a couple of new team members and he thought it was a good time for me to do some team training. I started with the Practice Advisor Report in his Dentrix software to see where the training should take us. He had never looked at this report, so I gave him a rundown on what it would reveal. One of the numbers was his office’s patient retention.