Patient referrals are vital to practice growth! Boost your revenue by referring more patients. To learn more, listen to the podcast or read a transcript of the audio.
It’s always an excellent idea for dentists and team members to know what numbers are making an impact on their practice’s bottom line and to have some numbers from across the U.S. that they can use as a comparison to see how well, or not so well, they’re really doing.
As IgniteDA co-founder Kevin Henry often reminds dentists and team members during our monthly webinars, you aren’t just running a practice, you’re actually running a small business. Knowing your numbers is a key part of keeping that business successful.
Health advocates and dentists alike are increasingly interested in the connection between oral health and mortality. There are several oral health factors that have been correlated with mortality including the number of missing teeth, subjective mastication function, periodontal disease and oral care habits. Here are a few studies that have examined the connection between oral health and mortality and their results.
“Who may we thank for referring you to our practice?” I asked in a friendly voice. “I met your doctor at his ice cream social” was the reply. I was the marketing director and I knew we had never participated in an ice cream social. When I asked the doctor, he said he had no idea what the patient was talking about.
About an hour later, another call came in with the same answer. “I met your doctor at his ice cream social.” I asked the doctor again and he still didn’t have any idea what the patients were talking about. There was even a third person that called.
Check out our webinar featuring dental expert Kevin Henry in an interview with Drew Sparks, Co-Founder and CEO of Swell CX, on ways to foster your relationship with your patients. Learn how to quickly and accurately measure success, including how to use Net Promoter Scores and customer satisfaction surveys. Plus Drew and Kevin discuss how you can use this information to help grow your online reputation.
With 16 years in the dental publishing industry, Kevin Henry is the former group editorial director for Dental Products Report and managing editor for Dental Economics. He was recently named as one of the top five influential voices in the industry on Twitter (@kgh23).
It’s the weekend. You’re enjoying a barbecue with your friends when you get a call on your emergency number from someone who claims to be your patient and asks for Tylenol #3.
Do you go to your practice to check if this is a patient of record?
Do you log in to your practice using a remote connection and hope the computer is still on?
Do you take a chance and call a pharmacy to prescribe this drug, hoping that the person really is your patient and that you don’t get into trouble?
Do you ignore the request and possibly anger an actual patient who is in genuine pain?
Ahhhh, we all love new. We love that new car smell. We love a new spring day with the right amount of sunshine. New clothes, new shoes, new house! New is exciting!
New patients in our practice means growth … and growth is exciting. When new patients receive impeccable customer service in our office, they leave excited. Creating an atmosphere in our practices that fosters great customer service, a friendly team, and communication where patients feel comfortable and welcomed is a tall order but absolutely necessary to set ourselves apart from the other offices around the corner.
Check out our webinar featuring dental expert Kevin Henry in an interview with Jason Dolle, Founder and CEO of Testimonial Tree, on actionable ways to attract new patients. They discuss the most effective marketing methods dentists can use to meet their goals. Click here to watch the recording.
For any business to be successful, it must know and grow its customer base. Understanding even basic demographics of its customer base helps a business develop effective marketing strategies, and asking the hard questions about why a client switches to a competitor can help a business determine how they can improve their client experience moving forward. When a dentist commits to running his or her practice like a business, these statistics will be among those that he or she needs to know on a consistent basis. Understanding the Active Patient Base in the practice will shed a bright light on the facets that measure the success of your business.
February 12, 2018 -- Most dental practice owners have certain ideas about how periodontal services should be integrated into their office's everyday patient care. But how does your office compare with others in the U.S.?
Before we get into the numbers, let's take a step back and examine the issue of periodontal care more widely.
First and foremost, I am not advocating overdiagnosis. However, when you consider that data from the Centers for Disease Control and Prevention show that nearly half of U.S. adults have some level of periodontal disease, there is little proof that we are at risk of overdiagnosing. The opposite is true.